Virtual Check-Ins Basic Info

To that, we say we’re genuinely sorry. There are too many variables and too many different ways people run their office for us to effectively, and in a timely fashion, address all of that.

We designed this to fit a cross-section of the needs we were presented – and to do it quickly!

Those needs are:

1) Making sure we limit when/how people come into the office.

2) Making sure we can accommodate offices that want to take a person’s temperature.

3) Making sure we absolutely get a signed consent form.

4) Saving offices the time and hassle of having to read through consent forms.

Not such a simple answer!

Most offices are buying enough to cover the front door and other areas, meaning about 3-5 pieces per office. Do you need that many? No clue. You would know better – at the very least, make sure people can see it before they enter your office – so that means the front door.

You don’t actually have to buy signs if you don’t want. We’re just trying to streamline the entire process for you.

If you have multiple offices, please consider the following:

• If you have multiple offices, you may need to fill this form for EACH office.
• If each office has different people that need to be notified of patient arrival, text messages, and emails, a unique QR code and a unique set of notifications (Email and text)
• Why? We have to create separate forms, QR codes, and notification rules for each office – for example if the person who should be notified is different at each location, then we need to sets of signs and forms, or else one person will be notified constantly at an office they are not at.

Yes!

You’ll get access to a dashboard where you can change most of the settings, notifications and questions yourself. It also includes a live chat to our team at the office who can answer most questions and point you in the right direction!

No… and it’s not because we don’t like you!

Setting up your forms, your account, your SMS, and all your customization takes time. That time cost is spread out over three months. If you *think* you’re going to find a better solution for this, please, don’t sign up.

It’s really up to each office on determining if this solution fits for them. We’re just providing a hammer, you’ll have to figure out how to swing it.

I know it sounds silly, but we can’t make a lot of these decisions for your office and your unique workflow or situation. But we can definitely help you with some best-practices. We’ll reach out with instructions after purchase on how most practices have been using this service.

That’s up to you, however, the system was designed to have the forms filled out once a patient is at or near the office. We use signs to accomplish this.

There are a few reasons for that:

1. We wanted signs to make sure people didn’t just barge into the office. People will absolutely forget what they’ve done the night before and will likely bring their entire family into your office, despite your having told them what to do less than 24 hours before.
2. It the office the opportunity to communicate what to expect with the patient – i.e., things like “Only the patient can come in.” Or “We will be washing your hands immediately once you get inside.” Or “We need to take your temperature.”
3. It helps us solve the issue of “How do we know when patients get here?” – so they don’t have to text the office, they just finish the form, and the form notifies you – all while doing a health check and getting signed consent.
4. It gives us an opportunity for offices who need to record patient temperatures to do so in a way that is super convenient.

If only getting a signed consent form is the main goal, it’s probably easier to find a service online that lets people fill out PDFs and have them email those to you. Frankly, even for us, filling out PDF’s online is a total crap shoot and is incredibly frustrating- so we tried to solve that by using a form that creates a PDF for you.

Great question.

The reason were using signs is that we believe is the most foolproof way to keep someone from coming into your office before a consent form is signed or a health check is performed.

We wanted signs to make sure people didn’t just barge into the office. People will absolutely forget what they’ve done the night before and will likely bring their entire family into your office, despite your having told them what to do less than 24 hours before.
Many of these reasons can also be covered in the FAQ about “Can I send out these links the night before”. Please read that FAQ section for more of our logic behind using signage.

Great question.

If a minor fills out this form at your office, the email and text message notifications you receive will inform you that you need a final parents permission. The information they provide you in the form will still be recorded. It’s up to each office if they want to proceed or not.
However, in the email notification, you will be given a link that you can send to the parent to fill out the consent form and health questions as well, in order to get their signature and approve the minors responses.

Yes – every question!

We’ve added the ability in our dashboard for you to change the questions you ask on your check-in or waiver. We generate our standard form and you can go in and add or edit as many questions as you would like.

Pretty much everything!

1. Anything that’s branded will include your logo.
2. All the questions and any policies specific to your needs can be customized.
3. All notifications whether email or phone can be changed at any time.
4. The pre-visit welcome page you send to a patient, that information is all customizable.
5. The post-form-completion message is also fully customizable.

The contracts for this is monthly! No fuss!

Your monthly subscription gets you access to the virtual check-ins dashboard and all that comes with it. The signage fees are extra and based on what you need to order for your specific office.